Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Glossary and abbreviations
1662
wideband
A circuit-switched call at a data rate greater than 64 kbps. A circuit-switched call on a single T1 or E1 facility
with a bandwidth between 128 and 1536 (T1) or 1984 (E1) kbps in multiples of 64 kbps. H0, H11, H12, and
N x DS0 calls are wideband.
with a bandwidth between 128 and 1536 (T1) or 1984 (E1) kbps in multiples of 64 kbps. H0, H11, H12, and
N x DS0 calls are wideband.
wideband access endpoint
Access endpoints, extended with wideband switching to include wideband access endpoints. A wideband
access endpoint consists of one or more contiguous DS0s on a line-side T1 or E1 facility and has an exten-
sion. The Administered Connections feature provides call control for calls originating from wideband access
endpoints.
access endpoint consists of one or more contiguous DS0s on a line-side T1 or E1 facility and has an exten-
sion. The Administered Connections feature provides call control for calls originating from wideband access
endpoints.
wink-start tie trunk
A trunk with which, after making a connection with a distant switching system for an outgoing call, the sys-
tem waits for a momentary signal (wink) before sending the digits of the called number. Similarly, on an
incoming call, the system sends the wink signal when ready to receive digits.
tem waits for a momentary signal (wink) before sending the digits of the called number. Similarly, on an
incoming call, the system sends the wink signal when ready to receive digits.
work mode
One of four states (Auto-In, Manual-In, ACW, AUX-Work) that an ACD agent can be in. Upon logging in, an
agent enters AUX-Work mode. To become available to receive ACD calls, the agent enters Auto-In or Man-
ual-In mode. To do work associated with a completed ACD call, an agent enters ACW mode.
agent enters AUX-Work mode. To become available to receive ACD calls, the agent enters Auto-In or Man-
ual-In mode. To do work associated with a completed ACD call, an agent enters ACW mode.
work state
An ACD agent may be a member of up to three different splits. Each ACD agent continuously exhibits a work
state for every split of which it is a member. Valid work states are Avail, Unstaffed, AUX-Work, ACW, ACD
(answering an ACD call), ExtIn, ExtOut, and OtherSpl. An agent’s work state for a particular split may
change for a variety of reasons (example: when a call is answered or abandoned, or the agent changes work
modes). The BCMS feature monitors work states and uses this information to provide BCMS reports.
state for every split of which it is a member. Valid work states are Avail, Unstaffed, AUX-Work, ACW, ACD
(answering an ACD call), ExtIn, ExtOut, and OtherSpl. An agent’s work state for a particular split may
change for a variety of reasons (example: when a call is answered or abandoned, or the agent changes work
modes). The BCMS feature monitors work states and uses this information to provide BCMS reports.
write operation
The process of putting information onto a storage medium, such as a hard disk.
WSA
Waiting session accept
WSS
Wireless Subscriber System
Z
ZCS
Zero Code Suppression