Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual

Issue 1

April 2000

Handling incoming calls 

152

Managing hunt groups 

Pickup Numbers. A unique “Extended Pickup Group number can be 
assigned to each pickup group on this screen. The entries in the Extended 
Group are the groups that can have calls picked up by the group with the 
matching Extended Group number in the Pick Group screen. Thus, a 
particular group’s calls may be picked up by members of many extended 
pickup groups.

On the Feature-Related System Parameters screen, if the Extended 
Group Call Pickup field is 

, you can administer a pickup 

group in multiple extended pickup groups.

12. Press 

ENTER

 to save your changes.

This section shows you how to set up hunt groups. It explains how calls to a hunt 
group are handled and shows you different call distribution methods.

A hunt group is a group of extensions that receive calls according to the call 
distribution method you choose. When a call is made to a certain phone number, 
the system connects the call to an extension in the group.

Use hunt groups when you want more than one person to be able to answer calls to 
the same number. For example, set up a hunt group for:

■

a benefits department within your company

■

a travel reservations service

Let’s set up a hunt group for an internal helpline. Before making changes to the 
switch, we’ll decide:

■

the phone number for the hunt group

■

the number of people answering calls

■

the way calls are answered

Our dial plan allows 4-digit internal numbers that begin with 1. The number 1200 
is not in use. So, we’ll set up a helpline hunt group so anyone within the company 
can call extension 1200 for help with a phone.