Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual

Issue 1

April 2000

Handling incoming calls 

164

Managing vectors and VDNs 

When there is an emergency, fire drill, or holiday, the supervisor or agent logs into 
this split.

When an agent logs into split 10, the system looks at vector step 1, sees that more 
than 0 people are logged into split 10, and sends calls to step 10 (which sends to 
messaging split 99).

When your business returns to normal and the agent logs out of split 10, call 
handling returns to normal.

You can give your callers a list of options when they call. Your vector tells the 
switch to play an announcement that contains the choices. The switch collects the 
digits the caller dials in response to the announcement and routes the call 
accordingly.

We’ll create a vector that plays an announcement, then lets callers dial an 
extension or wait in the queue for an attendant.

Please note, the following example of this “auto attendant” vector is a new vector 
and is not built on the vector we used in the previous example.

 
                                CALL VECTOR

Number:

1

Name: main number

 calls ______ Multimedia? n

Lock? n

Basic? y 

EAS? n 

G3V4 Enhanced? n

ANI/II-Digits? n

ASAI Routing? n

Prompting? y 

LAI? n 

G3V4 Adv Route? n

CINFO? n 

BSR? n

  01

02 goto step 8 if time-of-day is all 17:00 to all 8:00

  03 queue-to main split 47 pri 1
  04 announcement 4001 (All agents are busy, please wait...)

05 wait-time 60 secs hearing music
06 goto step 2 if unconditionally
07 stop
08 messaging split 99 for extension 2000
09 stop
10

11