Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual

Issue 1

April 2000

Managing phone features 

61

Telephone feature buttons 

ani-requst

ANI 
Request

Automatic Number Identification 
Request: allows the user to display the 
calling party’s number from incoming 
trunks during the voice state of call. The 
trunk must support this functionality.

1 per 
station

assist
(Group: __)

Assist

Supervisory Assistance: used by an ACD 
agent to place a call to a split supervisor.

Group: specify the ACD split group 
number.

1 per split 
group

asvn-halt

asvn-halt

Authorization Code Security Violation 
Notification: activates or deactivates call 
referral when an authorization code 
security violation is detected. 

1 per 
system

atd-qcalls

AQC

Attendant Queue Calls (display button): 
tracks the number of calls in the attendant 
group’s queue and displays the queue 
status. Assign this button to any user who 
you want to backup the attendant. 

1 per 
station

atd-qtime

AQT

Attendant Queue Time (display button): 
tracks the calls in the attendant group’s 
queue according to the oldest time a call 
has been queued, and obtains a display of 
the queue status.

1 per 
station

aut-msg-wt
(Ext: ___)

Message 
(name or 
ext #) 

Automatic Message Waiting: associated 
status lamp automatically lights when an 
LWC message has been stored in the 
system for the associated extension (can 
be a VDN). 

1 per 
aut-mst-ext

auto-cback

Auto 
CallBack 

Automatic Call Back: when activated, 
allows inside user who placed a call to a 
busy or unanswered telephone to be called 
back automatically when the called 
telephone becomes available to receive a 
call.

1 per 
station