Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual

DEFINITY ECS Release 8.2
Administrator’s Guide

555-233-506

Issue 1

April 2000

Screen reference

939

System Parameters Customer-Options

Wideband Switching

Provides wideband data software for switching video or high-speed data. You can
aggregate DSO channels up to the capacity of the span. Wideband supports H0,
H11, and H12 standards, where applicable, as well as customer-defined data rates.

Wireless

Provides right to use for wireless applications in certain Network Systems sales.
You may purchase it from Lucent Technologies Network Wireless Systems.

Field descriptions for page 4

Call Center Optional Features

ACD

Automatic Call Distribution (ACD) automatically distributes incoming calls to
specified splits or skills. Provides the software required for the Call Center Basic,
Plus, Deluxe, and Elite features for the number of agents specified.

BCMS (Basic)

Provides real-time and historical reports about agent, ACD split, Vector Directory
Number (VDN) and trunk group activity.

Page 4 of 6

CALL CENTER OPTIONAL FEATURES

Call Center Release: 8.1

ACD? y    Reason Codes? n
BCMS (Basic)? y
BCMS/VuStats LoginIDs? n    Service Observing (Basic)? y
BCMS/VuStats Service Level? n Service Observing (Remote/By FAC)? n
Call Work Codes? n    Service Observing (VDNs)? n
CentreVu Advocate? n    Timed ACW? n
DTMF Feedback Signals For VRU? n    Vectoring (Basic)? y
Expert Agent Selection (EAS)? y    Vectoring (Prompting)? y
EAS-PHD? y    Vectoring (G3V4 Enhanced)? y
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? n
Lookahead Interflow (LAI)? n Vectoring (G3V4 Advanced Routing)? n
Multiple Call Handling (On Request)? n    Vectoring (CINFO)? n
Multiple Call Handling (Forced)? n Vectoring (Best Service Routing)? n
PASTE (Display PBX Data on Phone)? n