Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
1038
Vector Directory Number
17
BSR Application
To use multi-site Best Service Routing with this VDN, specify an application plan
for the VDN. This field only appears if, on the System Parameters
Customer-Options screen, the Lookahead Interflow (LAI) and Vectoring (Best
Service Routing) fields are
for the VDN. This field only appears if, on the System Parameters
Customer-Options screen, the Lookahead Interflow (LAI) and Vectoring (Best
Service Routing) fields are
y
.
BSR Available Agent Strategy
The available agent strategy determines how Best Service Routing identifies the
“best” split or skill to service a call in an agent surplus situation. To use Best
Service Routing with this VDN, enter an agent selection strategy in this field.
“best” split or skill to service a call in an agent surplus situation. To use Best
Service Routing with this VDN, enter an agent selection strategy in this field.
This field only appears if, on the System Parameters Customer-Options screen, the
Vectoring (Best Service Routing) field is
Vectoring (Best Service Routing) field is
y
.
Valid entries
Usage
Enter a 1- to 3-digit number.
Valid entries
Usage
1st-found
UCD-LOA
UCD-MIA
EAD-LOA
EAD-MIA