Lucent Technologies Medical Alarms Release 3 Version 8 User Manual

4

Use Page 4 of the System Parameters Customer Options form to set the 
Call Center Release. This is a new field introduced with R8.

change system-parameters customer-options

Page 

4 of 

X

CALL CENTER OPTIONAL FEATURES

Call Center Release: 8.1

ACD? y 

Reason Codes? y

BCMS (Basic)? y

BCMS/VuStats LoginIDs? y 

Service Observing (Basic)? y

BCMS/VuStats Service Level? n 

Service Observing (Remote/By FAC)? n

Call Work Codes? y 

Service Observing (VDNs)? y

CentreVu Advocate? y 

Timed ACW? y

DTMF Feedback Signals For VRU? y 

Vectoring (Basic)? y

Expert Agent Selection (EAS)? y 

Vectoring (Prompting)? y

EAS-PHD? y 

Vectoring (G3V4 Enhanced)? y

Forced ACD Calls? n 

Vectoring (ANI/II-Digits Routing)? y

Lookahead Interflow (LAI)? y 

Vectoring (G3V4 Advanced Routing)? y

Multiple Call Handling (On Request)? y 

Vectoring (CINFO)? y

Multiple Call Handling (Forced)? y 

Vectoring (Best Service Routing)? y

PASTE (Display PBX Data on Phone)? n

(NOTE: You must logoff & login to effect the permission changes.)

Call Center Release

The Call Center Release must be set  to

 8.1 

(or later)

 

to use the High Availability option.