Lucent Technologies Caller ID Box 585-210-939 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-176
TI_AUXTIME0
2
Database tables
2
The TI_AUXTIME0 item appears in the following database tables:
Agent tables
The time the agent spent in AUX with reason code 0 (zero). This is time
in "system" AUX for switches with AUX reason codes active. It is the
same as TI_AUXTIME for switches without AUX reason codes active.
"TI_" time is only stored for the skill logged in to the longest. "TI_" time
needs to be summed across the skills the agents may log in to, in case
the login order changes during the collection interval. Requires an ECS
with the EAS feature.
in "system" AUX for switches with AUX reason codes active. It is the
same as TI_AUXTIME for switches without AUX reason codes active.
"TI_" time is only stored for the skill logged in to the longest. "TI_" time
needs to be summed across the skills the agents may log in to, in case
the login order changes during the collection interval. Requires an ECS
with the EAS feature.
This is a cumulative item.
TI_AUXTIME1-9
2
Database tables
2
The TI_AUXTIME1-9 item appears in the following database tables:
Agent tables
The time the agent spent in AUX with reason codes 1-9. "TI_" time is only
stored for the skill logged in to the longest. "TI_" time needs to be
summed across the skills the agents may log in to, in case the login order
changes during the collection interval. Requires an ECS with the EAS
feature.
stored for the skill logged in to the longest. "TI_" time needs to be
summed across the skills the agents may log in to, in case the login order
changes during the collection interval. Requires an ECS with the EAS
feature.
This is a cumulative item.