LaCie FireWire 800 User Manual

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Troubleshooting

User Manual 

page 2

If  your  LaCie  hard  disk  is  not  working  correctly,  please  re-
fer  to  the  following  checklist  to  determine  the  source  of  the 
problem.  If  you  have  gone  through  all  of  the  points  on  the 
checklist  and  your  drive  still  does  not  work  properly,  please 
check the FAQs that are regularly published on our website –  

www.lacie.com

. One of these FAQs may provide an answer to 

your specific question. You can also visit the downloads page, 
where the most recent software updates will be available. 

If  you  need  further  assistance,  please  contact  your  LaCie  re-
seller  or  LaCie  Customer  Support  (see  section 

Manual Updates

LaCie strives to give you the most up-to-date, comprehensive 
user manuals available on the market. It is our goal to provide 
you with a friendly, easy-to-use format that will help you quickly 
install and utilize the many functions of your new device.

If  your  user  manual  does  not  reflect  the  configuration  of  the 
product you purchased, please check our website for the most 
current version of the user manual.

www.lacie.com

Problem

Question

Solution

The drive is not recog-
nized by the computer.

Does an icon for the drive ap-
pear on the desktop?

There should be an icon for the LaCie drive on the desktop. If the 
drive does not appear, follow the rest of the Troubleshooting tips to 
isolate the problem.

Does your computer’s con-
figuration meet the minimum 
system requirements for use 
with this drive?

See section

 for more information.

Is the drive’s power supply 
connected and turned on?

Make sure that the power supply is properly connected (see section 

), that the drive has been turned on by press-

ing the On/Off/Auto button the back of the drive, and that the outlet 
the power supply is connected to is also turned on.

Did you follow the correct 
installation steps for the spe-
cific interface and operating 
system?

Review the installation steps in section 

.

Are both ends of the FireWire, 
eSATA or USB cables firmly 
attached?

Check both ends of the FireWire, eSATA or USB cables and make sure 
that they are fully seated in their respective ports. Try disconnecting the 
cables, waiting 10 seconds, and then reconnecting them. If the drive is 
still not recognized, restart your computer and try again.

Have the USB, eSATA or 
FireWire drivers been installed 
correctly and enabled?

Open 

Apple System profiler and click on the Devices and 

Volumes tab. If your device is not listed, recheck the cables and try 
the other troubleshooting tips listed here.

Is there a conflict with other 
device drivers or extensions?

Contact LaCie Technical Support for help.