Hotbrick VPN 800 / 2 User Manual

HotBrick Network Solutions 

This chapter covers some common problems that may be encountered while using the VPN 800/2 
Firewall Router and some possible solutions to them. If you follow the suggested steps and the VPN 
800/2 Firewall Router still does not function properly, contact your dealer for further advice. 

Check the following: 

•  The Load Balancer is properly installed, LAN connections are OK, and it is 

powered ON. 

•  Ensure that your PC and the VPN 800/2 Firewall Router are on the same 

network segment. (If you don't have a router, this must be the case.)  

•  If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart 

it. 

•  If your PC uses a Fixed (Static) IP address, ensure that it is using an IP 

Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible 
with the VPN 800/2 Firewall Router’s default IP Address of 192.168.1.1.  
Also, the Network Mask should be set to 255.255.255.0 to match the VPN 
800/2 Firewall Router. 
In Windows, you can check these settings by using Control Panel-Network to 
check the Properties for the TCP/IP protocol.  

Problem 1: 

Solution 1: 

A number of things could be causing this. Try the following troubleshooting steps. 

•  Check if other PCs work. If they do, ensure that your PCs IP settings are 

correct. If using a Fixed (Static) IP Address, check the Network Mask, Default 
gateway and DNS as well as the IP Address. 

•  If the PCs are configured correctly, but still not working, check the VPN 800/2 

Firewall Router. Ensure that it is connected and ON. Connect to it and check its 
settings. (If you can't connect to it, check the LAN and power connections.) 

•  If the VPN 800/2 Firewall Router is configured correctly, check your Internet 

connection (DSL/Cable modem etc) to see that it is working correctly. 

 

Problem 2: 

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