Emerson Dual Conversion Online UPS GXT3-6000RT208 User Manual

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Troubleshooting
37
When reporting a UPS issue to Emerson, include the UPS model and serial number. These are on the 
top panel of the Liebert
®
 GXT3
.
Fault and Bypass indicators 
and diagnostic C indicator are 
illuminated
UPS DC/DC fault
UPS requires service. Contact your local dealer, 
Emerson representative or Emerson Channel Support.
Fault indicator and diagnostic 
D indicator are illuminated
UPS PFC (Power Factor 
Correction Circuit) fault
UPS requires service. Contact your local dealer, 
Emerson representative or Emerson Channel Support.
Fault and Bypass indicators 
and diagnostic E indicator are 
illuminated
UPS inverter fault
UPS requires service. Contact your local dealer, 
Emerson representative or Emerson Channel Support.
Fault indicator and diagnostic 
A and C indicators are 
illuminated
UPS failed the battery test
Replace batteries. Contact your local dealer, Emerson 
representative or Emerson Channel Support.
Fault and Bypass indicators 
and diagnostic C and E 
indicators are illuminated
UPS has been shut down by a 
command from the 
communications port(s)
Your UPS has received a signal or command from the 
attached computer. If this was inadvertent, ensure the 
communication cable used is correct for your system. 
For assistance, contact your local dealer, Emerson 
representative or Emerson Channel Support.
Fault indicator and diagnostic 
A and B indicators are 
illuminated
UPS failure (includes dual-fan 
failure, single-fan failure under 
certain conditions and battery 
charger failure) and continuous 
alarm
Ensure fan is not blocked up. If the fault is not removed, 
contact your local dealer, Emerson representative or 
Emerson Channel Support.
AC input indicator is flashing.
UPS detected a line-to-neutral 
reversal or a loss of proper 
grounding for UPS; continuous 
horn and UPS cannot start up 
in standby status. This is active 
only when power is first 
applied to the input. Once the 
UPS is running, the AC input 
indicator will flash, unless the 
input wiring is correctly 
changed.
Contact a qualified electrician to verify site wiring.
Battery indicator is flashing.
Battery source is not available; 
continuous horn.
Check battery connections, completely power down and 
restart UPS.
NOTE: If the battery circuit opens while the UPS is 
running, it will be detected when the next battery test is 
performed.
Bypass indicator is flashing.
Because the voltage or 
frequency is outside 
acceptable limits, the bypass is 
disabled.
The AC input powers the PFC input and serves as the 
bypass source. If the AC is present but the voltage or 
frequency exceeds the acceptable range for safe 
operation with a load, the bypass will be disabled and 
this indicator will flash, indicating that the bypass is 
unavailable.
Table 6
Troubleshooting table (cont’d)
Problem
Cause
Solution