FIC A360 User Manual

 

Troubleshooting and Repair 

Glide pad does not work 

1.  Check if PS/2 mouse driver is properly installed. Remove 

any external PS/2 mouse.  

2.  Check the glide pad cable inside the system if it is 

inserted properly. 

3.  Replace the glide pad module. 

4.  Check the keyboard controller chip for any cold or loosed 

soldering. 

5.  Replace the main board. 

Serial device does not work 

1.  Check if Serial Port is set to ENABLED under BIOS 

Setup program (Advanced menu). 

2.  Check if serial device is connected properly. 

3.  If using serial mouse, check if internal glide pad is 

disabled under BIOS Setup. On Windows 98 or Me, 
check if it detects the serial mouse in System Device 
Manager under the Control Panel.  

4.  Check if mouse driver is installed properly. 

5. Replace 

serial 

device. 

6.  Check the South Bridge chip on the main board for any 

cold or loosed soldering. 

7.  Replace the main board. 

Parallel device does not work 

1.  Check if Printer is set to ENABLED under BIOS Setup 

program (Advanced menu). 

2.  Check if all connections are properly set. 

3.  Check if external device is turned on. 

4.  Check if Printer Mode is set properly.  

5.  Check the South Bridge chip on the main board for any 

cold or loosed soldering. 

6.  Replace the main board. 

USB Port does not work 

1.  Check if USB port option under BIOS Setup is 

ENABLED. 

2.  Check if USB device connection is OK. Unplug and re-

plug the device.  

3.  Check if the USB port driver and the USB device driver 

are installed. 

4.  Replace USB device or contact USB device 

manufacturer for support.  

5. Replace 

main 

board. 

Audio components does not work 

1.  Check external connections if OK and volume mixer is 

set properly. 

2.  Check audio source (CD, tape, etc.) if faulty. 

3.  Check if audio driver is installed. 

4.  Check internal connections for speaker and microphone 

if not working. 

5.  Check audio board, cables and connections.  

6. Replace 

main 

board 

 

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FIC A360 Service Manual