Brother Server 0 User Manual

Troubleshooting 

Are your security settings 
(SSID/Network Key) 
correct?

wireless



Reconfirm and choose the correct security settings.

• The manufacturer's name or model no. of the WLAN access 

point/router may be used as the default security settings.

• See the instructions supplied with your WLAN access point/router for 

information on how to find the security settings.

• Ask the manufacturer of your WLAN access point/router or ask your 

Internet provider or network administrator.



For information on what the SSID and Network Key are, see Wireless 
network terms and concepts (For MFC-8710DW, MFC-8910DW and 
MFC-8950DW(T)) uu page 162. 

Are you using MAC address 
filtering?

wireless

Confirm the MAC address of the Brother machine is allowed in the filter. You 
can find the MAC address from the Brother machine's control panel. (See 
Function table and default factory settings uu page 65.)

Is your WLAN access 
point/router in a stealth 
mode? (not broadcasting 
the SSID)

wireless



You should type the correct SSID name or Network Key by hand.



Check the SSID name or the Network Key in the instructions supplied 
with your WLAN access point/router and reconfigure the wireless 
network setup. (For more information, see Configuring your machine 
when the SSID is not broadcast uu page 22.)

I have checked and tried all 
of the above, but still cannot 
complete the wireless 
configuration. Is there 
anything else I can do?

wireless

Use the Network Connection Repair Tool. See The Brother machine cannot 
print or scan over the network. The Brother machine is not found on the 
network even after successful installation. uu page 146.

Is your machine connected 
to the network and does it 
have a valid IP address?

wired/ 
wireless

Print the Network Configuration Report and check that Ethernet Link 
Status or Wireless Link Status is Link OK. See Printing the Network 
Configuration Report uu page 63.

If the report shows Failed To Associate or Link DOWN, ask your network 
administrator whether your IP address is valid or not.

Are you using security 
software?

wired/ 
wireless



Choose to search for the Brother machine again on the installer dialog.



Allow access when the alert message of the security software appears 
during the MFL-Pro Suite installation.



For more information about security software, see I'm using security 
software. uu page 148.

Is your Brother machine 
placed too far from the 
WLAN access point/router?

wireless

Place your Brother machine within about 3.3 feet (1 meter) from the WLAN 
access point/router when you configure the wireless network settings.