BlackBerry Research In Motion - Blackberry Water System 7.1 User Manual

1.

In the BlackBerry Desktop Software, click Device > Back up.

2.

In the File Options section, click Change > Yes.

3.

Browse to a folder and click OK.

Troubleshooting: Backup and restore

I can't restore a backup file to my smartphone or 

tablet

If you create a backup file on a smartphone that is running BlackBerry 7 or later or a BlackBerry PlayBook tablet that is 
running BlackBerry PlayBook OS 2.0, the backup file is associated with the BlackBerry ID on the device. You cannot 
restore a backup file to a device that has a different BlackBerry ID.
Try changing the BlackBerry ID on your device to the BlackBerry ID associated with the backup file.

1. Disconnect your device from your computer.
2. From your device, delete all of the device data. (For more information about how to delete data and third-party 

applications, see the help on your device.)

3. Complete the setup process for your device and configure the BlackBerry ID user name that was used to create the 

backup file.

4. Connect your device to your computer. Open the BlackBerry Desktop Software and try to restore the backup file to the 

device again.

If you still cannot restore the backup file to your device, or if your backup file was created on a smartphone running 
BlackBerry 6 or earlier or a tablet with the BlackBerry Tablet OS 1.0 installed on it, your backup file might be corrupted. 
You can't restore a corrupted backup file to your smartphone or tablet. Try restoring a different backup file.

User Guide

Backup and restore

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