KYOCERA Fax User Manual

Use this table to identify malfunction and perform the corrective action.

If problems persist, contact your dealer or the service agent.

Unable to fax

Is the modular cord connected 
correctly?

Connect the modular cord 
correctly.

Is the Send error displayed?

Correct the error and try sending 
again.

Have you set up password-based 
transmission?

Disable password-based 
transmission.

Have you specified the correct 
line type for your telephone 
service?

Check the telephone line setting.

Unable to fax from 
memory

Is the memory full?

Try sending once again when 
memory becomes available. 
Otherwise, make memory 
available as necessary and try 
again.

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Unable to fax using 
encrypted 
communication

Are you using the correct 
encryption key?

Make sure the sender and 
recipient are using matching 
keys.

If the recipient must specify an 
encrypted communication box, 
has it been set up correctly? 

Make sure the sender and 
recipient are using matching 
keys.

Unable to use 
remote switching

Are you using a dial-pulse 
telephone line?

Depending on your phone, you 
may be able to use the buttons on 
your phone to send tone signals. 
Refer to your telephone user’s 
manual.

Did you dial the correct remote 
switching number?

Check the registered number. 
(Default: 55)

I received a fax, but 
it was not printed or 
stored in memory.

Did you set up fax forwarding?

If fax forwarding is on, contact the 
recipient at the forwarding 
address regarding the 
documents.