Mitel 5540 User Manual

Viewing 911 Call Alarms

This feature raises an alarm at the console when an extension user places a 911 (or other 
designated Emergency Services number) call and identifies the extension that placed the call. 
With this information, you can direct emergency services (for example, police or ambulance 
personnel) to the location from which the call was placed.

When a 911 Call alarm is raised, the console rings and the display shows
“Emergency Call <Press Function Key for Details>”.

1. Press Function.

2. Record the number of the extension from which the 911 call originated.

To delete the 911 alarm, press [Clear].

3. Contact the appropriate emergency services.

4. Press [Exit].

If an attendant console is in Attendant Console Lockout state, you can still access 911 alarm 
information, but you cannot clear the alarms.

Emergency Call Notification and Cordless Headsets

If you are on a cordless headset and active on a call, you will not receive Emergency Call 
Notification (ECN) on the cordless headset. The ECN notification is available on the console, 
though.

Note: Although the console alarm indicates the calling extension's location, the 
emergency could be somewhere else—for example, in another room or on a different 
floor. Therefore, it is important to get verbal confirmation from the caller about where help 
is needed.