Magma EB7R-x8 User Manual

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The following additional steps might also help when the above 
troubleshooting steps fail to resolve your problem: 
1.  Shut down the computer followed by the Magma expansion 
chassis 
2.  Remove the PCIe card displaying a problem  
3.  Replace the “problem card” with a simple PCIe card, such as 
an Ethernet card that has drivers built into the operating 
system.  (Using this “type of card” will avoid any future 
questions about drivers possibly being installed incorrectly.)
 
4.  Turn on the Magma expansion chassis, and then turn on the 
computer. 
Windows 
5.  Next, open the Device Manager (View by Connection 
selection).  
If the 
 is gone, the problem is with the 3
P
rd
P
 Party PCIe card 
or the card drivers. You should go to the 
Windows Error Codes 
section of this chapter to learn how to troubleshoot using error 
codes. 
If the 
 is still visible, the problem may be with the Magma 
expansion system. Please contact Magma Technical Support 
for further guidance and/or a replacement product. 
MAC 
5.  Next, open the Apple System Profiler and the 3
P
rd
P
 Party PCIe 
card(s) should now be visible. 
RedHat9 Linux 
        5.   Using the lspci command, verify that the PCIe card is visible.