Hitachi HCX5000I User Manual
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WITCHHOOK
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RANSFER
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HCXTD840, Issue 1, July 2001
Switchhook-Flash To Transfer Calls
Using central
office features
office features
The switchhook flash (SHF)-to-a-trunk feature lets you
use central office business/telephone features to
supplement the features provided by your HCX5000
system.
use central office business/telephone features to
supplement the features provided by your HCX5000
system.
The most typical use of switchhhook-flash-to-a-trunk is to
transfer calls. Transferring calls in this way prevents you
from tying up two HCX5000 trunks.
transfer calls. Transferring calls in this way prevents you
from tying up two HCX5000 trunks.
Conditions
To transfer a call using switchhook flash to a trunk, the
following conditions must be satisfied:
following conditions must be satisfied:
• You must be talking on an incoming call from a central
office phone
• The trunk over which this call is received must be set up
to use the SHF-to-a-trunk feature.
Ask your system administrator if your system is set up for
this feature.)
this feature.)
Example
You receive a call over a trunk that is set up for the
SHF-to-a-trunk feature. The call is from Mr. Smith, whose
phone is a central office station and who wants to make a
reservation. You must transfer the call to the centralized
reservation service for your hotel.
SHF-to-a-trunk feature. The call is from Mr. Smith, whose
phone is a central office station and who wants to make a
reservation. You must transfer the call to the centralized
reservation service for your hotel.