Falcon B-300 User Manual

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, 
then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided 
by online problem solving, the control panel, the EPSON Status Monitor utility, or by 
running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print 
quality, or a paper feeding problem, or if the printer does not print at all, refer to the 
appropriate section.

To solve a problem, you may need to cancel printing.
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For B-500DN users
You can diagnose and solve most problems by checking the error messages on the LCD 
screen. If the printer stops working and displays a message on the LCD screen, refer to the 
section below to diagnose the problem, and then follow the recommended corrective 
measures.

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For B-300 users
You can identify many common printer problems using the lights on your printer. If the 
printer stops working and the lights are on or flashing, refer to the section below to 
diagnose the problem, and then follow the recommended corrective measures.

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If you are unable to determine the source of the problem, run a printer operation check to 
help you determine whether the problem comes from the printer or your computer.