Raritan Computer Home Theater Server KX2101-v2.20-0B-E User Manual
Chapter 10: Diagnostics
208
Device Diagnostics
Note: This page is for use by Raritan Field Engineers or when you are
directed by Raritan Technical Support.
directed by Raritan Technical Support.
The Device Diagnostics page downloads diagnostics information from
the KX II-101 to the client machine. A device diagnostics log can be
generated with or without running an optional diagnostic script provided
by Raritan Technical Support. A diagnostics script produces more
information for diagnosing problems.
the KX II-101 to the client machine. A device diagnostics log can be
generated with or without running an optional diagnostic script provided
by Raritan Technical Support. A diagnostics script produces more
information for diagnosing problems.
Use the following settings:
•
Diagnostics Scripts - Loads a special script provided by Raritan
Technical Support during a critical error debugging session. The
script is uploaded to the device and executed. Optional
Technical Support during a critical error debugging session. The
script is uploaded to the device and executed. Optional
•
Device Diagnostic Log - Downloads a snapshot of diagnostics
messages from the KX II-101 device to the client. This encrypted file
is then sent to Raritan Technical Support. Only Raritan can interpret
this file.
messages from the KX II-101 device to the client. This encrypted file
is then sent to Raritan Technical Support. Only Raritan can interpret
this file.
Note: This page is accessible only by users with administrative
privileges.
privileges.
To run the KX II-101 System diagnostics:
1. Choose Diagnostics > Device Diagnostics. The Device Diagnostics
page opens.
2. (Optional) Perform the following steps if you have received a
diagnostics script file from Raritan Technical Support. Otherwise,
skip to step 3.
skip to step 3.