Fortress Technologies ecure Wireless Access Bridge User Manual
Fortress Bridge: Monitoring and Diagnostics
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5.5.3
Flushing the Host MAC Database
The Fortress Bridge maintains a database of the MAC
addresses of devices in the unencrypted zone. You can flush
the
addresses of devices in the unencrypted zone. You can flush
the
HOST
MAC
DATABASE
:
1
Log on to the Bridge GUI admin account and choose
DIAGNOSTICS
from the menu on the left.
2
At the bottom of the
DIAGNOSTICS
screen, click the
FLUSH
HOST
MAC
DATABASE
button.
3
Click
OK
on the confirmation system dialog. The Bridge
resets all connections to the unencrypted zone.
5.5.4
Generating a Diagnostics File
To assist in diagnosing a problem with your Bridge, the
Customer Support team at Fortress Technologies may request
that you generate a diagnostics file. Diagnostics files encrypt
the information collected from the Bridge, so the file can be
securely sent to Fortress Support as an e-mail attachment.
Customer Support team at Fortress Technologies may request
that you generate a diagnostics file. Diagnostics files encrypt
the information collected from the Bridge, so the file can be
securely sent to Fortress Support as an e-mail attachment.
1
Log on to the Bridge admin account and access this page:
http://<IP_address>/support_package.html
where
<IP_address>
is the Bridge’s IP address.
2
On the system dialog, choose to save the file,
support.pkg
.