LG U8150 Owner's Manual

protecting your phone

Accidents happen – which is why we offer Orange Care.

However, we do ask that you take good care of your

phone and follow just a few basic steps to help protect

your phone:

■

Don’t leave your phone unattended in a public place.

■

Don’t leave your phone in a vehicle.

If this can’t be avoided, please - make sure it’s locked

in the boot or locked in the glove compartment.

■

Never loan your phone to someone else.

■

Report the loss, theft or damage to Orange as 

soon as possible.

■

Loss, theft or malicious damage claims must be

reported to the police immediately (or as soon as

possible within 24 hours of discovery). 

■

To make a claim or to have your phone barred to

prevent unauthorised use simply call Orange customer

services on 

07973 100 150

, or if you are abroad call

+44 7973 100 250

.

■

To speed up your claim make a note of the key facts

before calling, eg, time of theft, where you lost it, how it

got damaged and what the damage is, steps taken to

recover your phone and any other relevant details. You

must provide any assistance and/or information that

Orange reasonably requests in connection with the

replacement of your phone.

■

Remember, if your phone is stolen or maliciously

damaged we need a crime 

reference number or a lost property number if it is lost.

■

Once your claim is accepted and the admin. fee of £15

is paid, Orange will despatch your replacement phone.

Please see chapter 14 under note 144 for more

information.