LG U8150 Owner's Manual

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146
reference
6.14.  
3.2 Your claim must be reported to Orange as soon as
possible but in any event not more than 24 hours after
you discover the loss, theft or damage. In respect of
claims arising outside the United Kingdom please refer to
Clause 6.14. To make a claim you must provide the
following:
3.2.1
the crime reference number in respect of theft or
malicious damage claims or the lost property
reference number if the phone has been lost;
3.2.2
full details of how the loss, theft or damage
occurred; and
3.2.3  any other information and evidence as may
reasonably be requested by Orange regarding the
cause of loss or damage.
3.3 Orange will arrange repair or replacement on behalf of
the insurers.
3.4 Lost, stolen or damaged antennas will be
repaired/replaced, where appropriate, free of charge
once only.
3.5 You or any authorised user of the phone must at all times
act with due care in looking after the phone and take all
reasonable precautions to safeguard it against loss, theft
or damage. 
4 exclusions
4.1 A replacement or repair will not be provided under the
terms of the Insurance where the loss or damage is
caused by or consists of:
4.1.1
normal wear and tear or deterioration,
depreciation, rusting or oxidisation, atmospheric
or climatic conditions or other gradually operating
cause;
4.1.2  confiscation or detention;
4.1.3  improper maintenance, repair or modification;
4.1.4   defective materials or workmanship covered by
the manufacturer’s warranty;