Bosch B36IT800NP Use & Care Manual

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23
Customer Service
Before you call Customer Service, see the chapter 
entitled “Before Calling for Service”.
After checking according to the chapter entitled “Before 
Calling for Service”, additional help can be requested 
by calling the Bosch Customer Service center, 
1-800-944-2904 (toll-free), from anywhere in the USA.
In Canada contact your Bosch Customer Service or call 
1-800-944-2904.
Note down the following information about your freezer 
so that you have it ready and can be better assisted if 
you require help or Customer Service.
Warranty
The limited warranty from BSH Home Appliances in this 
limited product guarantee applies only to the Bosch 
appliance (the “Product”) which you, as first purchaser 
have bought, if the product: (1) was purchased for 
normal (not commercial) use in the household and was 
always and exclusively used for normal household 
purposes; (2) was purchased as a new appliance 
in a shop (not as an exhibit, “as is” or as a return) and 
not for resale or for commercial use; and (3) was 
purchased in the United States or Canada and has 
never left the country in which it was originally 
purchased. The warranties listed here apply only 
to the first purchaser of the product and are not 
transferable. 
Remember to return your registration card; although it 
is not required for services within the scope of 
the warranty, it provides Bosch with the best means of 
contacting you in the unlikely event of a safety warning 
or a product recall. 
Period of validity of the warranty: Bosch guarantees 
that the product is free of material and production faults 
for a period of 365 days from the date of purchase. 
This period starts on the day of purchase and will not 
be postponed, suspended, extended or replaced for 
any reason. Repair/replacement as exclusive remedy: 
During this warranty period Bosch or one of its 
authorized customer service providers will repair your 
product free of charge (subject to certain restrictions 
listed here) if it turns out that your product has 
a material or production fault. If an appropriate number 
of attempts have been made to repair your product, 
Bosch will replace your product (later models may be 
made available to you for an additional fee at the sole 
discretion of Bosch). All removed parts and 
components are the property of Bosch at its sole 
discretion. For the purpose of this warranty all replaced 
and/or repaired parts will receive the identity of 
the original parts, and this warranty will not be extended 
with regard to these parts. 
Bosch’s sole liability and responsibility, based on this 
warranty, consists of repairing the factory-defective 
product involving a customer service provider 
authorized by Bosch during normal business hours. For 
reasons of safety and with regard to damage, Bosch 
strongly recommends that you do not attempt to repair 
the product yourself or have it repaired by a non-
authorized customer service; Bosch is not liable for 
repairs or work performed by a non-authorized 
customer service. If you decide to have the product 
repaired by somebody other than an authorized 
customer service, THIS WARRANTY WILL BE 
AUTOMATICALLY VOIDED. Authorized customer 
service providers are those persons or companies 
which have been specially trained on Bosch products 
and which, in the opinion of Bosch, have an excellent 
reputation concerning their customer service and their 
technical skills (note: these are independent persons/
companies, there are no agents, partners, subsidiary 
companies or representatives of Bosch).
Irrespective of this, Bosch accepts no liability or 
responsibility for the product if it is in a remote location 
Dealer’s name:
Address:
Telephone number:
Purchase date:
Model number:
FD number:
Serial number
Type