Whirlpool WTW5000DW Owner's Manual

Troubleshooting

Vibration or Off-Balance
Check the following for 

proper installation or see 

“Using Your Washer” 

section.

Feet may not be in contact with the 

floor and locked.

Front and rear feet must be in firm contact with floor, and washer 

must be level to operate properly. 

Washer may not be level.

Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 

mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.

Load could be unbalanced.

Load items in loose heaps evenly around the washplate. Add-

ing wet items to washer or adding more water to basket could 

unbalance washer.
Do not tightly pack. Avoid washing single items.
Use Bulky Items/Sheets cycle for oversized, non-absorbent 

items such as jackets and small comforters. See “Cycle Guide”.
See “Cycle Guide” and “Using Your Washer” in this Use and  

Care Guide.

Noises
Clicking or metallic 

noises

Objects could get caught in washer 

drain system.

Empty pockets before washing. Loose items such as coins  

could fall between basket and tub or may block pump. It may  

be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, 

buckles, or zippers touch against the stainless steel basket. 

Gurgling or humming

Washer may be draining water.

It is normal to hear the pump making a continuous humming 

sound with periodic gurgling or surging as final amounts of water 

are removed during the spin/drain cycles.

Humming

Load sensing may be occurring.

You may hear the hum of the sensing spins after you have 

started the washer. This is normal.

Whirring

Basket deceleration may be 

occurring.

You may hear the whirring sound of the basket decelerating.  

This is normal. 

Water Leaks
Check the following for 

proper installation:

Washer not level.

Water may splash off basket if washer is not level. Check that 

load is not unbalanced or tightly packed.

Fill hoses not attached tightly.

Tighten fill-hose connection.

Fill hose washers.

Make sure all four fill hose flat washers are properly seated.

Drain hose connection.

Pull drain hose from washer cabinet and properly secure it to 

drainpipe or laundry tub.
Do not place tape over drain opening.

Check household plumbing for leaks 

or clogged sink or drain.

Water can back up out of a clogged sink or drainpipe. Check all 

household plumbing for leaks (laundry tubs, drain pipe, water 

pipes, and faucets.)

Washer not loaded as  

recommended.

Unbalanced loading can cause basket to be out of alignment  

and cause water to splash off tub. See “Using Your Washer”  

for loading instructions.

Washer not performing as expected
Not enough water  

in washer

Load not completely covered  

in water.

This is normal operation for an HE low-water washer. The load 

will not be completely under water. The washer senses load 

sizes and adds correct amount of water for optimal cleaning. 

See “What’s New under the Lid.”
IMPORTANT: Do not add more water to washer. Adding water 

lifts the items off the washplate, resulting in less effective  

cleaning.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.