Whirlpool WTW5000DW Owner's Manual

Troubleshooting

Washer not performing as expected (cont.)
Washer won’t run or fill, 

washer stops working 

or wash light remains 

on (indicating that the 

washer was unable to fill 

appropriately)

Check for proper water supply.

Both hoses must be attached and have water flowing to inlet 

valve.
Both hot and cold water faucets must be turned on. 
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.

Check proper electrical supply.

Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.  
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.

Normal washer operation.

Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not  

interrupt cycle.
Washer may be stopped to reduce suds.

Washer may be tightly packed.

Remove several items, rearrange load evenly around the 

washplate. Close lid and press START/Pause.
Add only 1 or 2 additional items after washer has started.
Do not add more water to the washer.

Not using HE detergent or using too 

much HE detergent.

Only use HE detergent. Suds from regular detergents can slow or 

stop the washer. Always measure detergent and follow  

detergent directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Press 

START/Pause. Do not add more detergent.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.