Gaggenau BS485611 Owner's Manual

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38
Troubleshooting
You can often easily eliminate problems that may 
occur on your own. Before calling customer service, 
take into account the following information.
9
WARNING
Risk of electric shock
Improper repairs are dangerous. Only an after-
sales technician trained by us may perform 
repairs and may replace damaged connecting 
leads. Remove the mains plug or deactivate the 
fuse in the fuse box if the appliance is defective. 
Call after-sales service.
Disruption
Possible cause
Solution
Appliance not working, no display
Plug not inserted
Connect the appliance to the electricity 
mains
Power failure
Check whether other kitchen appliances 
are working
Fuse defective
Check in the fuse box whether the fuse 
for the appliance is in working order
Operating error
Switch off the fuse for the appliance in 
the fuse box and switch it on again after 
about 10 seconds
Appliance cannot be started
Appliance door is not quite closed
Close appliance door
Appliance is not working, display is not 
responding. 
0
  appears in the display.
Child lock activated
Deactivate child lock (see section enti-
tled 
Child lock
)
Appliance switches off automatically
Safety deactivation: the appliance has 
not been operated for longer than 12 
hours
Confirm the message with 
, switch off 
the appliance and set it again.
Appliance does not heat up, 
°
 appears 
in the display
Appliance is in the demo mode
Deactivate demo mode in the basic set-
tings
Appliance will not start, a message 
appears in the display
No water in the appliance
Check water intake
No steam visible
Steam is not visible above 212° F 
(100°C)
This is normal
Grill heating element is only hot at the 
edge, not the middle
The grill tray heats only the edges in 
order to provide optimal heat distribu-
tion
This is normal
The 
"steam removal" symbol does not 
appear
You can use the steam removal function 
only up to a temperature of 130 °C
This is normal
Extreme amounts of steam emerging at 
the top of the door
Appliance is calibrating the boiling point 
or is preheating or the mode has been 
changed
This is normal
Boiling point has not yet been adjusted
Adjust the boiling point
Extreme amounts of steam emerging at 
the side of the door
Door seal soiled or loose
Clean the door seal and insert it in the 
groove
Humming when turned on
Water outlet pump is warming up
Normal operating sound
Appliance was not used for a few days
Normal: automatic rinsing at start up
There is a 'plop' noise during cooking
Stress expansion in the event of a large 
temperature difference
This is normal
Appliance does not steam properly any 
more
Appliance is clogged with scale
Start the descaling program
The cooking compartment is wet after 
operation
This is normal depending on the operat-
ing mode set by the user
After operation, dry the cooking com-
partment using the drying program