Whirlpool WTW8700EC User Manual

Troubleshooting — Washer Operation

Not cleaning or  

removing stains (cont.)

Not using HE detergent or using too 

much HE detergent.

The suds from regular detergent can prevent washer from  

operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based 

on load size and soil level. 

Not using correct cycle for fabric 

type.

Use a higher soil level cycle option and warmer wash  

temperature to improve cleaning.
If using Quick cycle, wash only a few items.
Use Whites Normal cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.

Not using dispensers.

Use dispensers to avoid chlorine bleach and fabric softener 

staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly onto load.

Not washing like colors together.

Wash like colors together and remove promptly after the cycle  

is complete to avoid dye transfer.

Odors

Monthly maintenance not done as  

recommended.

Run the Clean Washer cycle after every 30 washes. See “Washer 

Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.

Not using HE detergent or using too 

much HE detergent.

Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See “Washer Care” section.

Fabric Damage

Sharp items were in pockets during 

wash cycle.

Empty pockets, zip zippers, and snap or hook fasteners before 

washing to avoid snags and tears.

Strings and straps could have 

tangled.

Tie all strings and straps before starting wash load.

Items may have been damaged 

before washing.

Mend rips and broken threads in seams before washing.

Fabric damage can occur if the load 

is tightly packed.

Load items in loose heaps evenly around washplate. 
Load items should move freely during wash to avoid damage.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.

Garment care instructions may not 

have been followed.

Always read and follow garment manufacturer’s care label 

instructions. See the “Cycle Guide” to match your load with  

the best cycle.

Liquid chlorine bleach may have 

been added incorrectly.

Do not pour liquid chlorine bleach directly onto load. Wipe up 

bleach spills.
Undiluted bleach will damage fabrics. Do not use more than  

recommended by manufacturer.
Do not place load items on top of bleach dispenser when  

loading and unloading washer.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help.