HP 23-R010 Owner's Manual

If you have problems using any peripheral devices such as a monitor, or a printer, with your computer, for 

more extensive troubleshooting refer to the documentation provided by the product manufacturer. The 

following tables present some issues you might encounter while installing, starting up, or using your 

computer and suggest possible solutions.
For more information or for additional troubleshooting options, go to 

, and then search for your computer model.

Error message: hard 

drive error

Restart the computer.

Press 

ctrl

+

alt

+

delete

.

Select the Power icon in the lower-right corner of the screen, and then select Restart.

– or –

Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the 

button to turn on the computer.

If Windows opens, immediately back up all important data to a backup hard drive.

Contact support (regardless of whether Windows started or not).

Computer will not turn 

on or start

Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply light on 

the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact support.

Be sure that the operating voltage of the electrical outlet is appropriate for the electrical voltage of the computer.

Test the AC outlet by plugging a different electrical device into it.

If possible, remove any outlet filters and stabilizers, then insert the power plug directly into the electrical outlet.

 

Disconnect all peripheral devices, then press and hold the power button down for at least 15 seconds. Press the power 

button to turn on the computer.

 

If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug 

.

Computer is not 

responding

Press 

ctrl

+

alt

+

delete

.

Select Task Manager.

Select any programs that are not responding, and then click End task.

If closing programs does not resolve the problem, restart the computer.

Press 

ctrl

+

alt

+

delete

.

Select the Power icon in the lower-right corner of the screen, and then select Restart.

– or –

Computer does not start

9