Drive Medical BOBCATX3 Product Datasheet
INTRODUCING OUR
NEW PEACE OF MIND
PROTECTION PLAN
Drive and ActiveCare branded power mobility products are designed to
withstand the rigors of daily use and include a comprehensive limited
warranty to ensure years of service. Should you have any problems, you
can be assured that we will see to it that any technical or service issues
will be remedied promptly and completely.
withstand the rigors of daily use and include a comprehensive limited
warranty to ensure years of service. Should you have any problems, you
can be assured that we will see to it that any technical or service issues
will be remedied promptly and completely.
Our new Peace of Mind Product Protection Plan begins March 15, 2012.
Effective for up to 14 months from date of purchase, Drive will repair,
service or replace product - or product components - due to
mechanical and electrical breakdowns or defects in material and
workmanship. The plan is required for all residential deliveries of Drive
and ActiveCare branded power mobility products. Peace of Mind is
included on all residential delivery purchases.
Effective for up to 14 months from date of purchase, Drive will repair,
service or replace product - or product components - due to
mechanical and electrical breakdowns or defects in material and
workmanship. The plan is required for all residential deliveries of Drive
and ActiveCare branded power mobility products. Peace of Mind is
included on all residential delivery purchases.
USING THE PLAN
To use the Plan, follow these simple steps:
• Have the model, serial number, date of purchase and the name of the
• Have the model, serial number, date of purchase and the name of the
dealer ready
• If you choose to call:
• Have the product nearby so that troubleshooting can begin promptly
• Call (866) 621-4933 to reach a Peace of Mind Service Technician
• Call (866) 621-4933 to reach a Peace of Mind Service Technician
directly
• Tell the service technician that the product is protected under
the Peace of Mind Protection Plan
• You can go to drivemedical.com (https://drivemedical.com/catalog/pom/),
look for the link to the ‘Online Form’ and complete.
• Or, if you prefer email, you can email peaceofmind@drivemedical.com
When speaking to the service technician, they will evaluate the situation with
the product and take necessary steps to remedy the problem.
When speaking to the service technician, they will evaluate the situation with
the product and take necessary steps to remedy the problem.
Often, our trained technical service representatives can diagnose the
problem over the phone. If the problem cannot be solved over the phone,
the service technician will explain the quickest, most efficient solution for
getting the product running again.
problem over the phone. If the problem cannot be solved over the phone,
the service technician will explain the quickest, most efficient solution for
getting the product running again.
These solutions may include, but are not limited to, shipment of an
easy-to-install replacement part, service by an authorized service
technician or service at our facility.
easy-to-install replacement part, service by an authorized service
technician or service at our facility.
* Damage resulting from neglect, misuse, and failure to follow manufacturers’
instructions or normal wear and tear (tires, fabric/upholstery, bearings, ABS
plastic shrouds, footrests, fuses, bulbs, bumpers, aesthetics, etc.) are
excluded from coverage. Coverage also excludes battery or charger
installation or maintenance service.
instructions or normal wear and tear (tires, fabric/upholstery, bearings, ABS
plastic shrouds, footrests, fuses, bulbs, bumpers, aesthetics, etc.) are
excluded from coverage. Coverage also excludes battery or charger
installation or maintenance service.
INDUSTRY-LEADING WARRANTY
We offer a limited lifetime warranty to the original
purchaser for the frame on your Drive and
ActiveCare Mobility scooter. We also include a
fourteen (14) month limited warranty for the drive
train components (transaxle, motor, wiring
harness, and brake) and six (6) months
warranty on the battery. This warranty does not
extend to purchasers of used equipment. The
limited warranty does not cover labor charges.
purchaser for the frame on your Drive and
ActiveCare Mobility scooter. We also include a
fourteen (14) month limited warranty for the drive
train components (transaxle, motor, wiring
harness, and brake) and six (6) months
warranty on the battery. This warranty does not
extend to purchasers of used equipment. The
limited warranty does not cover labor charges.
PLAN FEATURES
• A single phone number for troubleshooting,
replacement parts or repairs available
Monday through Friday from 8:30 a.m. to
5:30 p.m. EST.
Monday through Friday from 8:30 a.m. to
5:30 p.m. EST.
• Professional troubleshooting and service
by highly trained industry professionals with
years of product experience
years of product experience
DELIVERY OPTIONS
With Peace of Mind, you are able to select from
two (2) delivery options:
two (2) delivery options:
Inside Delivery (standard with all residential
deliveries)
Includes lift gate service and delivery into the
first threshold of the individual’s residence
deliveries)
Includes lift gate service and delivery into the
first threshold of the individual’s residence
White Glove Service
Includes lift gate service, delivery into the room
of choice, complete product set-up, a
product tutorial by a trained technician, and,
if you choose, removal of packaging materials.
This exceptional service is available for an
additional fee.
Includes lift gate service, delivery into the room
of choice, complete product set-up, a
product tutorial by a trained technician, and,
if you choose, removal of packaging materials.
This exceptional service is available for an
additional fee.
PROTECTION PLAN
• No out-of-pocket expense for repairs or
replacements–your only costs occur should
you need to ship the product to us
you need to ship the product to us