Samsung UN55JS7000 Owner's Manual

Troubleshooting

Getting Support

129 Getting support through Remote Management

130 Finding the contact information for service

130 Requesting service

There Is a Problem with the Picture

131 Testing the picture

I Can't Hear the Sound Clearly

133 Testing the sound

I Can't See 3D Images Clearly

134 Testing 3D picture quality

There Is a Problem with the Broadcast

My Computer Won't Connect

The TV Won't Connect to the Internet

The Schedule Recording/Timeshift Function Isn't
Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

140 Before using the recording and schedule recording

functions

141 Before using the timeshift function

Read Before Using 3D Mode

142 3D precautions

Supported Resolutions for 3D Modes

Supported Resolutions for each of UHD Input Signals

146 If HDMI UHD Color is set to Off

146 If HDMI UHD Color is set to On

S Recommendation disclaimer

147 S Recommendation with voice interaction

147 S Recommendation

Read Before Using Voice, Motion, or Face Recognition

148 Precautions for voice, motion, and face recognition

149 Requirements for using voice, motion, or face recognition

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

153 Limitations on use of photo, video, and music files

154 Supported external subtitles

154 Supported internal subtitles

155 Supported image formats and resolutions

155 Supported music formats and codecs

156 Supported video codecs

Read After Installing the TV

158 Picture sizes and input signals

158 Installing an anti-theft lock

159 Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported
Resolutions)

160 IBM

160 MAC

161 VESA DMT

Supported Resolutions for Video Signals

162 CEA-861

Read Before Using Bluetooth Devices

163 Restrictions on using Bluetooth

License

Glossary