Whirlpool WTW8500DW-WW Owner's Manual

Troubleshooting

Vibration or Off-Balance
Vibration, rocking, or 

“walking”

Feet may not be in contact with the 

floor and locked.

Front and rear feet must be in firm contact with floor, and washer 

must be level to operate properly. 

Washer may not be level.

Check floor for flexing or sagging. If flooring is uneven, a ¾"  

(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in the Installation Instructions.

Vibration during spinning 

or washer stopped

Load could be unbalanced. 

Load items in loose heaps evenly around the washplate. Adding 

wet items to washer or adding more water to basket could 

unbalance washer.
Avoid washing single items. Balance a single item such as a 

rug or jeans jacket with a few extra items. Redistribute the load, 

close the lid, and touch and hold START/PAUSE.
Use Bulky/Sheets Deep Water Wash cycle for oversized, non-

absorbent items such as comforters or poly-filled jackets. Other 

items are not appropriate for Bulky/Sheets Normal cycle. See 

“Cycle Guide.”
Item or load not suitable for selected cycle. See “Cycle Guide” 

and “Using Your Washer.”

Noises – For normal operating sounds, go to www.whirlpool.com/product_help.

Clicking or metallic 

noises

Objects may be caught in washer 

drain system.

Empty pockets before washing. Loose items such as coins 

could fall between basket and tub or may block pump. It may be 

necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, 

buckles, or zippers touch against the stainless steel basket. 

Gurgling or humming

Washer may be draining water.

It is normal to hear the pump making a continuous humming 

sound with periodic gurgling or surging as final amounts of water 

are removed during the spin/drain cycles.

Humming

Load sensing may be occurring.

You may hear the hum of the sensing spins after you have 

started the washer. This is normal.

Whirring

Basket may be slowing down.

You may hear the whirring sound of the basket slowing down.  

This is normal.

Water Leaks
Check the following for 

proper installation:

Washer not level.

Water may splash off basket if washer is not level.

Fill hoses not attached tightly.

Tighten fill-hose connection.

Fill hose washers

Make sure all four fill hose flat washers are properly seated.

Drain hose connection

Pull drain hose from washer cabinet and properly secure it to 

drainpipe or laundry tub.
Do not place tape over drain opening.

Check household plumbing for leaks 

or clogged sink or drain.

Water can back up out of a clogged sink or drainpipe. Check all 

household plumbing for leaks (laundry tubs, drain pipe, water 

pipes, and faucets.)

Washer not loaded as  

recommended.

An unbalanced load can cause basket to be out of alignment 

and cause water to splash off tub. See “Using Your Washer” for 

loading instructions.

Washer not performing as expected
Not enough water  

in washer

Load not completely covered  

in water.

This is normal operation for an HE low-water washer. The load 

will not be completely underwater. The washer senses load  

sizes and adds correct amount of water for optimal cleaning. 

See “What’s New under the Lid.” 
IMPORTANT: Do not add more water to washer. Adding water lifts 

the items off the washplate, resulting in less effective cleaning.
Run clean washer cycle to optimize the water level and wash 

performance.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help - 

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.