NIGHT OWL AHD7-441 User Manual

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CHAPTER 11: TROUBLESHOOTING

If a problem occurs, you may be able to easily correct it yourself. The 
following table describes the most common problems and their solutions. 
Please refer to the table before calling Night Owl Technical Support. 

System is not receiving 

power, or is not 

powering up.

Cable from power 

adapter is loose or is 

unplugged.

Cables are connected, 

but system is not 

receiving sufficient 

power. 

1. Confirm that all cables are 

connected correctly.

2. Confirm that the power adapter is 

securely connected to the back of the 

unit. 

1. Confirm that the system is powered 

ON (LED indicators on the front should 

be ON).

2. If the unit is connected through a 

power bar or surge protector, try 

bypassing the bar and connecting the 

power directly to the wall outlet.

3. Confirm that there is power at the 

outlet.

4. Connecting the power cable to 

another outlet. 

5. Test the outlet with another plugged 

device (such as a phone charger).

Remote control is not 

detected by the system.

Battery in the remote 

control is drained.

There are no batteries in 

the remote control.

Install two fresh AAA alkaline batteries 

in the remote control.

Hard drive is not 

detected by the system.

Hard drive cables are 

loose or not properly 

connected.

There is no hard drive in 

the system.

Hard drive is full (0%) 

and the unit is no longer 

recording.

Mouse not detected by 

system.

Overwrite is not enabled.

Mouse cable is not firmly 

connected to the system.

Mouse is not connected 

to the system.

Firmly connect the mouse cable to the 

USB Mouse port on the front panel.

Go to the Device Menu > HDD and 

ensure that 

Overwrite is set to Auto.

Open the cover and install a 3.5" SATA 

hard drive.

Remove the cover and check that the 

hard drive cables are firmly connected.