Electrolux E24WC50QS Owner's Manual

16 Troubleshooting

Before You Call for Service

If the unit appears to be malfunctioning, 

read through this manual first. If the problem 

persists, check the 

below. Locate the problem in the guide and 

refer to the cause and its remedy before calling 

for service. The problem may be something 

very simple that can be solved without a 

service call. Consulting or contracting a 

qualified service technician may be necessary.

If Service is Required

Contact the dealer where you purchased 

the unit if service is required. State the 

model and serial number and explain the 

problem. The model and serial number 

plate is located on the ceiling of your unit. 

If you do not know the name of the selling dealer 

or a local service company, you can check 

online at 

www.electroluxappliances.com or 

call

 1-877-435-3287.

Unit not cold 

enough.
Adjust 

temperatures 

(see “Adjusting 

the Temperature” 

in the “Start-Up 

and Temperature 

Control” section).

•  Control set too warm. 

•  Light staying on. 

•  Airflow to front grille 

blocked. 

•  Door gasket not 

sealing properly.

•  Adjust temperature colder. Allow 24 

hours for temperature to stabilize.

•  Turn off manual light control. 

See “

Operation” section.

•  Airflow must not be 

obstructed to front grille. See 

“

Installation” section.

•  Adjust door gasket.

Unit too cold.
Contents of unit 

too cold/frozen.
Adjust temperatures 

(see “Adjusting 

the Temperature” 

in the “Start-Up 

and Temperature 

Control” section).

•  Control set too cold.

•  Adjust temperature warmer. 

Allow 24 hours for temperature 

to stabilize.

No interior light.

•  Failed LED assembly.

•  Contact a qualified Electrolux 

Service Technician.

Light will not go 

out when door is 

closed.

•  Manual light control 

is ON.

•  Door switch not 

making contact.

•  Turn off manual light control. 

See “Operation” section.

•  Check for proper door 

alignment.

Alarm(s) will not 

shut off.

•  Door is ajar. 

•  Power has failed.
•  Internal temperature is 

too high.

•  Press “Power” key to 

acknowledge alarm.

•  Ensure door is closed firmly.
•  Allow 24 hours for temperature 

to stabilize.

Power is not 

restored after 

power failure.

•  Circuit breaker has 

tripped.

•  Verify electrical supply. See 

“Installation” section.

Door does not 

close properly.

•  Door hinges are 

misaligned.

•  Door gasket is not 

sealing properly.

•  Loosen hinges and re-align 

door. Retighten hinges.

•  Turn gasket 180°.

WARNING

ELECTROCUTION HAZARD
NEVER attempt to repair or perform maintenance on the unit until the main 

electrical power has been disconnected.