Philips AW5000/10 User Manual

27

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Occasional breaking of music streaming

Do one or all of the following:

 • Move AW5000 closer to your Wi-Fi router.

 • Remove any obstacles between AW5000 

and your Wi-Fi router.

 • Avoid using Wi-Fi channel which is 

overlapped by the nearby Wi-Fi network.

 • Check if your network speed is fast enough 

(in cases where multiple devices share the 

same router, the wireless performance may

be affected). Turn off the other devices 

connected to your home router.

 • Enable the Quality of Service (QoS) 

option (if available on the Wi-Fi router).

 • Turn off other Wi-Fi routers. 

Music streaming failed with PC/Mac

 • Temporarily disable the firewall and

security software to see whether it blocks 

the ports that the media sharing software 

(Media Manager) uses to stream content. 

See the help documentation of your 

firewall and security software on how to

unblock the ports used by wireless media 

sharing.

 • When you use iPod Touch/iPhone/iPad/PC/

Mac for music streaming, if the music play

breaks or stops, try to restart your iPod

Touch/iPhone/iPad, media sharing software,

or AW5000.

 • Video streaming or FTP downloads may 

overload your router and therefore may 

cause interruptions during music streaming. 

Try to reduce the load of your router. 

The power/status indicator remains red. What 

can I do?

 • You need to recover the device with an 

Ethernet cable.

1 

Make sure that your router is connected to 

the Internet.

2 

Connect the device to the router through 

an Ethernet cable.

3 

Wait for automatic recovery of the device,

which may take up to 10 minutes.