Philips BTB2315/12 User Manual

20 EN

8 Troubleshooting

Warning

 

•

Never remove the casing of this device.

To keep the warranty valid, never try to repair 

the system yourself. 

If you encounter problems when using this 

device, check the following points before 

requesting service. If the problem remains

unsolved, go to the Philips Web page (www.

philips.com/support). When you contact Philips, 

make sure that the device is nearby and the 

model number and serial number are available.
No power

 • Make sure that the AC power cord of the 

device is connected properly.

 • Make sure that there is power at the AC 

outlet.

 • As a power-saving feature, the system 

switches off automatically 15 minutes after 

track play reaches the end and no control 

is operated.

No sound or poor sound

 • Adjust the volume.

 • Check that the speakers are connected 

correctly.

 • Check if the stripped speaker wires are 

clamped.

No response from the unit

 • Disconnect and reconnect the AC power 

plug, then turn on the unit again.

Remote control does not work

 • Before you press any function button, first

select the correct source with the remote 

control instead of the main unit.

 • Reduce the distance between the remote 

control and the unit.

 • Insert the battery with its polarities (+/– 

signs) aligned as indicated.

 • Replace the battery.

 • Aim the remote control directly at the 

sensor on the front of the unit.

No disc detected

 • Insert a disc.

 • Make sure that the disc is inserted with 

printed side facing upward.

 • Wait until the moisture condensation at 

the lens has cleared.

 • Replace or clean the disc.

 • Use a finalized CD or correct format disc.

Cannot display some files in USB device

 • The number of folders or files in the USB

device has exceeded a certain limit. This 

phenomenon is not a malfunction.

 • The formats of these files are not

supported.

USB device not supported

 • The USB device is incompatible with the 

unit. Try another one.

Poor radio reception

 • Increase the distance between the unit and 

your TV  or VCR.

 • Connect and fully extend supplied antenna.

Music playback is unavailable on this unit even 

after successful Bluetooth connection.

 • The device cannot be used to play music 

through this unit wirelessly. 

The audio quality is poor after connection 

with a Bluetooth-enabled device.

 • The Bluetooth reception is poor. Move the 

device closer to this unit or remove any 

obstacle between them.

Bluetooth cannot be connected with this unit.

 • The device does not support the profiles

required for this unit.

 • The Bluetooth function of the device is 

not enabled. Refer to the user manual of 

the device to find out how to enable the

function.

 • This unit is not in pairing mode. 

 • This unit is already connected with another 

Bluetooth-enabled device. Disconnect that 

device and then try again.

•  If you pair and connect through NFC, 

make sure that: