DELL 201S User Manual

support.dell.com

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Dell’s automated technical support service—AutoTech—provides recorded answers 
to the questions most frequently asked by Dell customers.

When you call AutoTech, you use your touch-tone telephone to select the subjects 
that correspond to your questions. You can even interrupt an AutoTech session and 
continue the session later. The code number that the AutoTech service gives you 
allows you to continue your session where you ended it.

The AutoTech service is available 24 hours a day, seven days a week. You can also 
access this service through the technical support service. For the telephone number 
to call, refer to “Dell Contact Numbers” found later in this chapter.

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a 
day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech-
nical information. 

Using a touch-tone phone, you can select from a full directory of topics. The technical 
information you request is sent within minutes to the fax number you designate. For 
the TechFax telephone number to call, refer to “Dell Contact Numbers” found later in 
this chapter.

Use your modem to access Dell’s TechConnect bulletin board service (BBS) 24 hours 
a day, seven days a week. The service is menu-driven and fully interactive. The proto-
col parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.

You can call this automated service to check on the status of any Dell products that 
you have ordered. A recording prompts you for the information needed to locate and 
report on your order. For the telephone number to call, refer to “Dell Contact Num-
bers” found later in this chapter.