SATO CL408e/412e User Manual

The CL408e/412e should be delivered ready to detect a gap label 
(DSW-2-2=OFF). Make sure that the gap between labels is also 
more than 3mm; otherwise it will not be detected. If using the I-mark 
sensing method (black bar between each label) DSW2 must be ON 
and the I-mark must be more than 3mm wide and bold.

"Framing Error" appears on the LCD screen when the printer is 
unable to interpret the data sent. Confirm that the communication 
format between the printer and host are compatible.

Confirm that the labels are positioned correctly and have not run 
out.

•

Are you printing on to thermal paper, but have not changed the 
DSW2-1 to ON to configure the printer for direct thermal print-
ing? 

•

Check that the ribbon is not sticking to the label. This can hap-
pen if the darkness setting is too high.

•

Confirm that the ribbon spindle is rotating freely on the spindle. 
If it is not an error message will appear.

Raise the print head and confirm that the ribbon cores are correctly 
positioned on the spindles. Turn the ribbon take-up knob clockwise, 
confirming the ribbon runs smoothly. If the ribbon binds, remove the 
ribbon cores and examine the spools, spool springs and gears for 
damage.