Xerox Document HomeCentre User Manual
94
Help
This chapter gives you the Xerox Customer Support Center
telephone number, explains how you can solve common
HomeCentre problems, and describes the HomeCentre-
related messages you might see on the Windows
workspace.
telephone number, explains how you can solve common
HomeCentre problems, and describes the HomeCentre-
related messages you might see on the Windows
workspace.
Xerox customer help
If you find you can’t solve a HomeCentre problem using
this guide or the online help, call the Xerox Customer
Support Center to speak with someone for technical help or
repair information.
Call from a phone that is near your HomeCentre and PC.
This helps the support representative diagnose your
problem. You’ll get your problem solved faster if you have
the following information handy when you call:
this guide or the online help, call the Xerox Customer
Support Center to speak with someone for technical help or
repair information.
Call from a phone that is near your HomeCentre and PC.
This helps the support representative diagnose your
problem. You’ll get your problem solved faster if you have
the following information handy when you call:
• What is your HomeCentre’s serial number? (Check
the back of the machine.)
• What version of the HomeCentre’s software firmer
are you using? (Check the About box on your PC.)
• How much memory does your PC have?
• How did the problem start, what you did to try to
• How did the problem start, what you did to try to
correct it, and did you see any error messages?