Sierra Wireless DART 300 User Manual
References
DART 300 Modem
Page 122
2110212 Rev 1.0
13.6. Obtaining Service
In the event of equipment malfunction, Sierra Wireless, Inc., or one of its authorized agents should
perform all repairs. It is the responsibility of users requiring service to report the need for service
to Sierra Wireless, Inc. or to one of its authorized agents.
perform all repairs. It is the responsibility of users requiring service to report the need for service
to Sierra Wireless, Inc. or to one of its authorized agents.
For warranty service or out-of-warranty repair:
1. Contact Technical Support (see page iii) to determine the nature of the problem. If return of
1. Contact Technical Support (see page iii) to determine the nature of the problem. If return of
the product is required they will help you with the rest of this process.
2. Obtain a Return Material Authorization (RMA) number from Sierra Wireless Technical
Support.
3. Print and fill out a Problem Report Sheet (PDF and Microsoft Word versions are available
from the web site). Remember: the more detailed your description of the problem, the faster
your modem can be diagnosed and repaired.
your modem can be diagnosed and repaired.
4. Return the equipment, with the Problem Report Sheet enclosed, shipping pre-paid, to the
address specified by the Customer Service Representative.