ZyXEL Communications VMG5313-B10A/ VMG5313-B30A User Manual

Chapter 40 Troubleshooting

VMG5313-B10A/-B30A Series User’s Guide

If the problem continues, contact the vendor.

I forgot the IP address for the VMG.

The default LAN IP address is 192.168.1.1.

If you changed the IP address and have forgotten it, you might get the IP address of the VMG by 
looking up the IP address of the default gateway for your computer. To do this in most Windows 
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default 
Gateway might be the IP address of the VMG (it depends on the network), so enter this IP address 
in your Internet browser.

If this does not work, you have to reset the device to its factory defaults. See 

.

I forgot the password.

See the cover page for the default login names and associated passwords.

If those do not work, you have to reset the device to its factory defaults. See 

.

I cannot see or access the Login screen in the web configurator.

Make sure you are using the correct IP address.

• The default IP address is 

192.168.1.1

.

• If you changed the IP address (

), use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for 

Check the hardware connections, and make sure the LEDs are behaving as expected. See 

.

Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java 
enabled. See 

.

If it is possible to log in from another interface, check the service control settings for HTTP and 
HTTPS (Maintenance > Remote MGMT).