3com 3CNJ90 User Manual

Installation Guide

Appendix F: Contacting Technical Support

3Com provides easy access to technical support information

through a variety of services. This section describes these services.

Information contained in this section is correct at time of publica-

tion. For the most recent information, 3Com recommends that you

access the 3Com Corporation World Wide Web site: www.3com.com.

90 Day Free Installation Support

3Com provides free installation and troubleshooting telephone sup-

port for this product for 90 days from the date of purchase. Hours

of operation are subject to change. See “Support from 3Com” on

page 15.

Online Technical Services

3Com offers worldwide product support 24 hours a day, 7 days a

week, through the following online systems:
• World Wide Web site
• 3Com Knowledgebase Web Services

World Wide Web Site
To access the latest networking information on the 3Com Cor-

poration World Wide Web site, enter this URL into your Internet

browser: http://www.3com.com/

This service provides access to online support information, such

as technical documentation and a software library, as well as

support options that range from technical education to mainte-

nance and professional services.

3Com Knowledgebase Web Services
This interactive tool contains technical product information

compiled by 3Com expert technical engineers around the globe.

Located on the World Wide Web at http:// knowledgebase.

3com.com, this service gives all 3Com customers and partners

complementary, around-the-clock access to technical informa-

tion on most 3Com products.