HP (Hewlett-Packard) HP OpenView Vantagepoint – Operation Manual for UNIX User Manual
Using the Integration Capabilities of the VPO Motif-based GUI
External Notification and Trouble-ticket Service
Chapter 3
140
External Notification and Trouble-ticket
Service
Service
This section describes how to configure the VPO interfaces to external
notification services and trouble ticket services. The VPO administrator
can define notification services, for example, e-mail, pager, beeper, etc.,
and can setup a schedule as to when each service is to be used. VPO will
forward the message, with a total of 14 parameters, to those services
scheduled for the time at which the message arrives at the management
server.
notification services and trouble ticket services. The VPO administrator
can define notification services, for example, e-mail, pager, beeper, etc.,
and can setup a schedule as to when each service is to be used. VPO will
forward the message, with a total of 14 parameters, to those services
scheduled for the time at which the message arrives at the management
server.
For trouble ticket services, the exit from VPO is similar, except that no
schedule is defined and the trouble ticket system is always called. The
parameters passed to the trouble ticket system are the same as for
notification. Please see Appendix B, “Notification Services and Trouble
Ticket Systems,” on page 303 for a list of parameters and example
values.
schedule is defined and the trouble ticket system is always called. The
parameters passed to the trouble ticket system are the same as for
notification. Please see Appendix B, “Notification Services and Trouble
Ticket Systems,” on page 303 for a list of parameters and example
values.
External notification is a unidirectional communication from the VPO
management server to the notification services. With trouble ticket
systems, bidirectional communication with VPO allows the trouble ticket
system to obtain additional information about the message, to add
annotations, or to acknowledge the message it received.
management server to the notification services. With trouble ticket
systems, bidirectional communication with VPO allows the trouble ticket
system to obtain additional information about the message, to add
annotations, or to acknowledge the message it received.
Defining Notification Services
Before specifying notification services, you must define a schedule that
specifies which of the available notification services is to be used at a
particular time (day, week, hour, etc.). You can define this schedule in the
Notification Schedule
specifies which of the available notification services is to be used at a
particular time (day, week, hour, etc.). You can define this schedule in the
Notification Schedule
window by selecting Actions:
Utilities->Notification Service...
from the Node Bank menu.
If required, you can even specify a different notification service for
different days of the week. VPO disables the notification service for each
day on which you do not define a schedule.
different days of the week. VPO disables the notification service for each
day on which you do not define a schedule.
Figure 3-22 shows that two different types of notification service have
been configured, and a schedule for Monday and Tuesday has been
defined. If the notification schedule was left in this state, external
notification would be done only on Mondays and Tuesdays, even if a
message had Notification enabled.
been configured, and a schedule for Monday and Tuesday has been
defined. If the notification schedule was left in this state, external
notification would be done only on Mondays and Tuesdays, even if a
message had Notification enabled.