Sony UP20 User Manual

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Error/Warning Messages

61

There are two kinds of messages: error messages and 
warning messages. This section lists these messages 
together with their possible causes and remedies. Note 
the messages and act accordingly.

If a problem occurs, the ALARM lamp lights in orange 
and an error message stating the problem appears on the 
monitor and in the printer window display.

In the error message introduced in the following tables, 
“nn” indicates the number or symbol displayed in the 
actual message.

SET RIBBON AND PAPER

SET RIBBON 
SET PAPER

An ink ribbon and paper are not loaded.
tLoad the ink ribbon and paper. (See pages 13 and 14.)

SET PAPER

SET PAPER

•

Paper has been exhausted.
tLoad the paper. (See page 14.) Also, replace the ink 

ribbon.

•

The paper tray is not installed.
tInstall the paper tray. (See page 15.)

SET RIBBON

SET RIBBON

The ink ribbon is not loaded.
tLoad the ink ribbon. (See page 13.)

RIBBON END

RIBBON END

•

The ink ribbon has been exhausted.
tReplace the old one with a new ink ribbon. (See 

page 13.) (The ink ribbon cannot be reused.) In this 
case, if the white paper is ejected. Discard this paper.

•

The ink ribbon has torn.
tRepair the torn ink ribbon. (See page 14.)

REMOVE PRINTS

REMOVE PRINTS

The maximum number of printouts has accumulated on the 
paper tray.
tRemove the printouts. Printing starts again.

REMOVE PAPER TRAY

REMOVE PAPER 
TRAY

The paper jams around the paper tray.
tRemove the paper tray and pull out any jammed paper. 

(See page 64.)

PAPER MISMATCH

PAPER MISMATCH

The ink ribbon and paper are not compatible. 
tUse the ink ribbon and paper contained in the same 

package. (See page 57.)

CLOSE DOOR

CLOSE DOOR

The front door is open.
tClose the front door.

CHECK RIBBON nn

CHECK RIBBON nn

•

The ink ribbon has torn.
tRepair the torn ink ribbon. (See page 14.)

•

An ink ribbon that can not be used with this printer has 
been loaded.
tLoad the appropriate ink ribbon. (See page 57.)

CHECK PAPER:LOAD nn

CHECK PAPER nn
LOAD

Paper has jammed inside the printer.
tRemove any jammed paper from the printer. (See 

page 64.)

CHECK PAPER: EJECT nn

CHECK PAPER nn
EJECT

MECHA TROUBLE:HEAD nn

MECHA TROUBLE nn
HEAD

Some trouble occurs in the printer.
tTurn off the printer once. Then turn on the printer again 

and try to operate the printer.
If the error message appears again, contact your Sony 
service facility or your Sony dealer to clear the error 
status.

MECHA TROUBLE: PROCESS nn

MECHA TROUBLE nn
PROCESS

MECHA TROUBLE: SENSOR nn

MECHA TROUBLE nn
SENSOR