Konica Minolta BIZHUP C351 User Manual
Troubleshooting
11
C351
11-1
11
Troubleshooting
11.1
Unable To Print
This chapter explains the troubleshooting procedures for possible malfunc-
tions.
tions.
Perform the troubleshooting procedures described below if this machine
does not print after you have sent a print job.
does not print after you have sent a print job.
Symptom
Probable Cause
Action
The message “No
printers are connect-
ed.” or “Print error”
appears.
printers are connect-
ed.” or “Print error”
appears.
The printer driver selected for
printing is not compatible with the
printer controller.
printing is not compatible with the
printer controller.
Check the printer name selected.
The network cable, parallel cable,
or USB cable is disconnected.
or USB cable is disconnected.
Check that the cable is connected
properly.
properly.
An error has occurred in this ma-
chine.
chine.
Check this machine’s control
panel.
panel.
Available memory space is not
sufficient.
sufficient.
Perform a test print to check
whether printing is possible.
whether printing is possible.
The network cable, parallel cable,
or USB cable is disconnected.
or USB cable is disconnected.
Check that the cable is connected
properly.
properly.
An error has occurred in this ma-
chine.
chine.
Check this machine’s control
panel.
panel.
A postscript error ap-
pears.
pears.
Available computer memory
space is not sufficient.
space is not sufficient.
Perform a test print to check
whether printing is possible.
whether printing is possible.
There is an error in the application
software settings.
software settings.
Refer to the user’s manual of the
application software to check the
settings.
application software to check the
settings.
The file printing settings are incor-
rect.
rect.
Change the settings and try to
print again.
print again.