Xerox 180 EPS User Manual

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Process problems: A process was followed incorrectly or 
unintentionally.

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Productivity and performance: Productivity/performance 
problems means the job takes an excessive amount of time to 
complete.

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Save problems: A job is submitted from a client with [Save] 
designated, but the job is not saved.

Client problems are handled differently, depending on the client 
platform used.

After determining the type of problem, follow the appropriate 
procedure. If the problem still exists after completing the 
procedure, contact the customer support center for assistance.

Problem:  A job that is submitted from a  2.5 client does not print.

1. Systems using DigiPath 2.5 or jobs from 2.5 clients should 

upgrade the client. Contact the local support center for 
information.

Use the following procedures when the Printer Manager, Queue 
Manager, Job Manager, Administration, or Help modules do not 
function, or you cannot use Exit to restart the system.

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Problem:  One of the icons on the DocuSP Print Services 
window is selected and does not respond or suddenly 
disappears.

1. Restart the software.

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Problem:  The GUI comes up with a black background, and 
the label names do not display correctly.

1. Determine if the /opt/XRXnps/XRXservui/data/locale/

<locale*>/resources directory exists.

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Determine if there are files in the directory.

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Determine if the users have read permission for the 
files.

2. Determine if the /opt/XRXnps/XRXservui/data/

ui.mn.config file exists.

3. If the /opt/XRXnps/XRXservui/data/locale/<locale*>/

resources directory or the /opt/XRXnps/XRXservui/