Toshiba 355 User Manual

Printer Driver Problems    81

„

When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.

The printer driver cannot communicate with the equipment. Try the steps in the checklist below. 

„

When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe 
Acrobat, the following print options may not work correctly:

y

Manual Scale

y

Print Paper Size

y

Paper Type

y

Use Front Cover

y

Use Back Cover

y

Insert Pages

y

Interleave Pages

y

Booklet

y

Multiple Pages per Sheet

y

All options from the [Effect] tab

y

All options from the [Image Quality] tab

Disable [Use PostScript Passthrough] in the [PostScript Settings] dialog box and print the document.

„

The [Fonts] tab and [Configuration] tab are grayed out and their settings cannot be changed.

Users who do not have the privilege to change the printer driver setting cannot change the options in the [Fonts] tab and 
[Configuration] tab. Please log on with the Administrator or a Power User.

1

Is the equipment turned on?

Next Step

Ø

Ö

Turn on the equipment.

2

Can you connect the computer to the equipment 
via TopAccess?

Next Step

Ø

Ö

Restart the equipment.

3

Does the same message appear again when you 
access the property of the printer driver?

Ö

End

Check the printer driver port assignment and 
make sure that it is correct.