Netopia R2020 User Manual

If you suspect that power was restored after a power outage, and the Netopia R2020 is connected to a remote 
site, you may need to switch the Netopia R2020 off and then back on again. After temporar y power outages, a 
connection that still seems to be up may actually be disconnected. Rebooting the Router should reestablish the 
connection.

Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by 
excellent technical suppor t.

Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in 
other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete 
the environment profile below before contacting technical suppor t.

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Locate the Netopia R2020’s model number, product serial number, and firmware version. The serial 
number is on the bottom side of the Router, along with the model number. The firmware version appears in 
the Netopia R2020’s Main Menu screen.

Model number:

Serial number: 

Firmware version:

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What kind of local network(s) do you have, with how many devices?

Ethernet

LocalTalk

EtherTalk

TCP/IP

IPX

Other:

We can help you with your problem more effectively if you have completed the environment profile in the 
previous section. If you contact us by telephone, please be ready to supply Netopia Technical Suppor t with the 
information you used to configure the Netopia R2020. Also, please be at the site of the problem and prepared 
to reproduce it and to tr y some troubleshooting steps.

When you are prepared, contact Netopia Customer Ser vice by e-mail, telephone, fax, or post:

Internet: techspor ts@netopia.com (for technical suppor t)
info@netopia.com (for general information)