Lucent Technologies merlin messaging system User Manual
Call Answer Service (CAS) Operator Responsibilities
The Call Answer Service Operator answers calls when:
In Automated Attendant Service, the
set to CAS Operator
and:
Caller presses
.
❍
Caller makes no selection.
❍
Caller presses
while using the directory to transfer.
❍
Caller presses
, then
to transfer.
❍
●
In Voice Mail Service:
User presses
, then
.
❍
Caller presses
while using the directory to transfer.
❍
●
In Call Answer Service:
Caller presses
or
, then
while the greeting is playing and the
extension does not have a Personal Operator.
❍
Mailbox is in Answer-Only mode without a Personal Operator and caller presses
or
, then
during the five-second timeout following the greeting.
❍
Caller presses
or
, then
before or after leaving a message in a
mailbox that does not have a Personal Operator.
❍
Caller presses
while using the directory to transfer.
❍
●
The factory setting for the Call Answer Service Operator is 768. It is recommended that you do
not change the factory setting.
not change the factory setting.
More Support Roles:
Call Answer Service (CAS) Operator Responsibilities (Planning)
http://www.sostc.com/lucent/systemplanning/overview/mmgenres2b.htm [2/2/2000 2:31:12 PM]