Lucent Technologies merlin messaging system User Manual

Answers incoming lines and presents callers with a list of options. Based on callers'

resulting input, they may be:

Transferred to an extension.

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Played an informational announcement.

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Transferred to a voice mailbox.

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Presented with a submenu containing additional options.

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The Automated Attendant Service can also detect and route fax calls to a

predetermined fax extension.

Functions as a personal answering machine, allowing a caller to:

Hear the Personal Greeting recorded by the mailbox owner.

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Switch to the alternate language, if the system is configured in Bilingual mode.

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Leave a voice message, if this capability has been programmed by the mailbox

owner.

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Optionally designate voice message as a priority or private message (Release 2 or

later).

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Transfer to an operator or to another extension.

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Provides on-site and remote system serviceability functionality, including:

Terminal-based reporting

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Trouble/fault isolation

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Backup and Restoration

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The MERLIN Messaging System can operate in either Monolingual or Bilingual mode. In

Monolingual mode, all system prompts are played in one of the following languages:

U.S. English

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Latin American Spanish

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Canadian French

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Brazilian Portuguese (Release 2 or later)

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In Milingual mode, the caller can choose to hear prompts in either the Primary or

Secondary language.

Services and Features

For a description of each MERLIN Messaging System service or feature, move the mouse
pointer over the graphic below.

Services and Features (Installation)

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